terms + conditions
welcome to the zook lab.
these terms and conditions outline the rules and guidelines for using the zook lab website, located at: https://thezooklab.com
by accessing or using this website, you agree to these terms and conditions. if you do not agree with any part of these terms, please do not use this website.
website use
this website is intended to provide skincare education, information, digital resources, and skincare products.
you agree to use the website only for lawful purposes and in a way that does not infringe the rights of others or restrict their ability to use the website.
you must not:
attempt to gain unauthorized access to the website
interfere with the website’s operation or security
misuse the website for unlawful or harmful purposes
we reserve the right to restrict or terminate access to the website if these terms are violated.
cookies
the zook lab website uses cookies to improve your browsing experience.
cookies are small files placed on your device that help us understand how visitors use the website and allow certain features to function properly.
some cookies are required for the website to operate, while others may be used for analytics or marketing purposes.
you can control or disable cookies through your browser settings. however, some parts of the website may not function properly if cookies are disabled.
intellectual property
unless otherwise stated, all content on the zook lab website is owned by the zook lab.
this includes, but is not limited to:
written content
skincare education materials
digital downloads
ebooks and guides
images and graphics
logos and branding
website design and structure
all intellectual property rights are reserved.
you may access content from the zook lab for your personal, non-commercial use only.
you must not:
copy, reproduce, or redistribute website content
sell or republish content from the zook lab
modify or create derivative works based on our materials
share or distribute digital downloads purchased from the website
unauthorized use of our content may violate copyright and intellectual property laws.
skincare information disclaimer
the information provided on the zook lab website is for educational and informational purposes only.
while we aim to provide thoughtful and well-researched skincare education, the information on this website is not intended to replace professional medical advice, diagnosis, or treatment.
you should always consult a qualified healthcare professional, dermatologist, or medical provider before making decisions regarding your health or skin.
the zook lab makes no guarantees about individual skincare results.
product disclaimer
the zook lab may offer skincare products created by the zook lab or products from third-party brands.
skincare products may affect individuals differently depending on skin type, sensitivities, allergies, or underlying conditions.
before using any skincare product, you should:
review the ingredient list
perform a patch test
discontinue use if irritation occurs
the zook lab is not responsible for individual reactions to skincare products.
product descriptions and ingredient information are provided for informational purposes and may change over time.
digital products + downloads
the zook lab may offer digital resources such as ebooks, skincare guides, and other educational downloads.
by purchasing or downloading digital products from this website, you agree to the following:
digital products are provided for personal use only
digital products may not be copied, redistributed, resold, or shared
digital products may not be used for commercial purposes
due to the nature of digital products, all digital sales are final and no refunds will be issued once a product has been downloaded or accessed.
orders + payments
when purchasing products through the zook lab website, you agree to provide accurate and complete information.
we reserve the right to:
refuse or cancel orders at our discretion
limit quantities of products purchased
correct pricing errors or inaccuracies
payment processing may be handled by secure third-party providers.
the zook lab does not store or process payment card details directly.
shipping
the zook lab may ship products domestically and internationally.
shipping times are estimates and may vary depending on location, customs processing, or shipping carriers.
for international orders, customers may be responsible for:
customs duties
import taxes
additional local fees
these charges are determined by local authorities and are outside the control of the zook lab.
returns + refunds
if physical products are sold through the website, unopened and unused products may be eligible for return within 30 days of purchase.
products must be returned in their original condition.
for hygiene and safety reasons, we may not accept returns on opened skincare products.
shipping costs for returns may be the responsibility of the customer unless the item is defective or incorrect.
digital products are non-refundable once downloaded.
user content + social media
if you tag, mention, or share content featuring the zook lab or its products on social media, you grant the zook lab permission to repost or share that content on our website, social media channels, or marketing materials.
we will always aim to credit the original creator where possible.
if you prefer that your content not be shared, please contact us and we will respect your request.
comments + community guidelines
parts of the website may allow users to post comments or share opinions.
the zook lab does not necessarily review all comments before they appear.
users are responsible for the content they post.
comments must not contain:
defamatory or offensive content
unlawful material
spam or promotional content
content that violates intellectual property rights
we reserve the right to remove comments that violate these guidelines.
external links
the zook lab website may include links to third-party websites.
these links are provided for convenience or informational purposes.
the zook lab does not control or endorse the content or privacy practices of external websites and is not responsible for their policies.
limitation of liability
to the fullest extent permitted by law, the zook lab shall not be liable for any damages arising from the use of this website, including but not limited to:
loss of data
loss of profits
business interruption
indirect or consequential damages
the website and its content are provided on an "as available" basis without guarantees regarding accuracy, completeness, or availability.
changes to these terms
the zook lab may update or modify these terms and conditions at any time.
updates will be posted on this page with the revised date.
continued use of the website after changes are made indicates acceptance of the updated terms.
governing law
these terms and conditions are governed by and interpreted in accordance with the laws of australia.
any disputes arising in connection with these terms shall be subject to the jurisdiction of australian courts.
contact
if you have questions about these terms and conditions, you can contact us at: hello@thezooklab.com